Individuals think and act differently in conflict situations. When workers can recognize conflict, they can apply conflict resolution techniques to de-escalate emotions, manage the situation and resolve the issue.
Conflicts are based on differences. Whenever people are working in groups, there are differences that hold the potential for conflict. An effective leader recognizes the conflict and resolves it quickly.
Use a communication cycle to understand the needs of others and to advocate for your own position. Participants will practice handling conflict situations using the communication cycle and developing solutions in which all parties get their needs met. This way of managing conflict creates lasting resolutions.
| · | Conflict can be resolved by using a communication cycle that gets at the root issues that cause a conflict. |
| · | Identify a means of resolving conflict appropriate to the situation. |
| · | Recognize the different personality styles of handling conflict. |
| · | Manage the strong emotions which arise during conflict. |
| · | Work collaboratively to find solutions that meet the needs of all people involved. |
| · | Handle conflict between groups by using group problem-solving methods. |
| · | Arguments and disagreements are not dealt with when they initially occur. |
| · | Individuals avoid each other because of unresolved conflict. |
| · | Certain individuals tend to get their needs met while others do not. |
| · | Emotion takes over any discussion or disagreement, and clouds the true issues. |
| · | There is a lack of trust and low involvement in solving problems that cause conflict. |
| · | One-day program |
| · | Two trainer(s) |
| · | Maximum class size: 20 |
Adjust quantities to suit your program
| · | One Facilitator Guide with timed agenda |
| · | Media Disk - Power Point of training sides, review copy of workbook and handouts |
