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Balanced Negotiation
One-day program
| Maximum class size: 18
| Trainer(s): Two
Knowing the factors a prospect uses to make a buying decision is critical to successful negotiation. During this program, participants will identify the specific factors that create a prospect's buying decision and learn how to present a balanced negotiation based on the buyer's needs.
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Business Correspondence
One-day program
| Maximum class size: 18
| Trainer(s): One
Today's click-and-send communication increases an organization's need for effective writing and editing skills. Participants will learn business writing standards, practice creating professional presentations and reports, and receive practical solutions to common writing problems.
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Conducting Appraisal Meetings
One-half-day program
| Maximum class size: 20
| Trainer(s): Two
The objectives of an effective appraisal meeting are to provide fair and clear feedback on past performance and seek an agreement on future performance. In this program, managers will learn how to apply a performance management model and seek a performance agreement with an employee.
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Conflict Resolution Strategies
One-day program
| Maximum class size: 20
| Trainer(s): Two
Conflicts are based on differences. Whenever people are working in groups, there are differences that hold the potential for conflict. Participants will learn to recognize conflict, apply conflict resolution techniques to manage the situation and resolve the issue.
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Core Leadership Skills
Five-day program
| Maximum class size: 20
| Trainer(s): Two
This five-day program focuses on the qualities of a leader. Effective listening, conflict resolution and decision making ensure leaders respond to information and take decisive actions.
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Creativity & Innovation
Two-day program
| Maximum class size: 16
| Trainer(s): Two
Creativity in the business world results in improvements, new products, new solutions and acceptance of change. Participants will learn creative processes to generate ideas, narrow alternatives through evaluation, implement changes and sell new ideas.
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Documenting Performance
One-day program
| Maximum class size: 20
| Trainer(s): One
A manager's ability to recognize an employee's accomplishments is linked to the measurement of an employee's success. Managers and supervisors will learn a system to collect and document performance in specific, behavioral terms.
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Leadership Mastery
Three-day program
| Maximum class size: 14
| Trainer(s): Two
This intensive three-day program uses a hands-on, "real-world" business simulation to develop core interpersonal skills.
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Leadership for Law Enforcement
One-day program
| Maximum class size: 20
| Trainer(s): Two
This customized course for law enforcement supervisors provides the leadership skills needed to deal with the unknown in highly charged public situations and emergencies.
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Manager as Mentor & Coach (Three-day)
Three-day program
| Maximum class size: 20
| Trainer(s): Two
Listening, observing, instructing and feedback are critical to the supportive role of coach or mentor. Managers will understand the coaching model, apply the skills that support it, then practice delivering the appropriate feedback for a situation.
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Manager as Mentor & Coach (Two-day)
Two-day program
| Maximum class size: 20
| Trainer(s): Two
Listening, observing, instructing and feedback are critical to the supportive role of coach or mentor. Managers will understand the coaching model, apply the skills that support it, then practice delivering the appropriate feedback for a situation.
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Managing Behavior Styles (One-day)
One-day program
| Maximum class size: 20
| Trainer(s): Two
Learn behavior styles and utilize them to develop working relationships that are collaborative and create common ground.
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Managing Behavior Styles (Two-day)
Two-day program
| Maximum class size: 20
| Trainer(s): Two
Learn behavior styles and utilize them to develop working relationships that are collaborative and create common ground.
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Powerful Presentation Skills
Two-day program
| Maximum class size: 12
| Trainer(s): Two
Successful presentations are more than the verbal delivery of information. They include observation and listening, and the ability to think on one's feet to meet the needs of an audience. Participants will learn to present information with confidence and respond to the particular needs of any audience.
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Professional Presence
One-day program
| Maximum class size: 12
| Trainer(s): One
This program evaluates participant communication skills. Participants will be assessed on the delivery of communications, which will include measuring the effectiveness of voice mail and e-mail messages used in specific situations.
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Self-Management: The Use of Time
One-day program
| Maximum class size: 20
| Trainer(s): One
Managing a workload begins with knowing what's important versus what's urgent, both in personal values and in tasks. This session teaches participants to set meaningful goals, break those goals into tasks, and to prioritize tasks into balanced workloads and more satisfying days.
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Team Communication Skills (One-day)
One-day program
| Maximum class size: 15
| Trainer(s): Two
Both intact and developing teams often suffer from a lack of communication and trust. This highly interactive program teaches how teams develop, how trust is earned and lost and how team consensus and effective decision making builds strong, exciting results.
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Team Communication Skills (Two-day)
Two-day program
| Maximum class size: 15
| Trainer(s): Two
Both intact and developing teams often suffer from a lack of communication and trust. This highly interactive program teaches how teams develop, how trust is earned and lost and how team consensus and effective decision making builds strong, exciting results.
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