Supervisor

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	Business Correspondence One-day program \| Maximum class size: 18 \| Trainer(s): One Today's click-and-send communication increases an organization's need for effective writing and editing skills. Participants will learn business writing standards, practice creating professional presentations and reports, and receive practical solutions to common writing problems. more>>>

	Conducting Appraisal Meetings One-half-day program \| Maximum class size: 20 \| Trainer(s): Two The objectives of an effective appraisal meeting are to provide fair and clear feedback on past performance and seek an agreement on future performance. In this program, managers will learn how to apply a performance management model and seek a performance agreement with an employee. more>>>

	Conflict Resolution Strategies One-day program \| Maximum class size: 20 \| Trainer(s): Two Conflicts are based on differences. Whenever people are working in groups, there are differences that hold the potential for conflict. Participants will learn to recognize conflict, apply conflict resolution techniques to manage the situation and resolve the issue. more>>>

	Core Leadership Skills Five-day program \| Maximum class size: 20 \| Trainer(s): Two This five-day program focuses on the qualities of a leader. Effective listening, conflict resolution and decision making ensure leaders respond to information and take decisive actions. more>>>

	Creativity & Innovation Two-day program \| Maximum class size: 16 \| Trainer(s): Two Creativity in the business world results in improvements, new products, new solutions and acceptance of change. Participants will learn creative processes to generate ideas, narrow alternatives through evaluation, implement changes and sell new ideas. more>>>

	Documenting Performance One-day program \| Maximum class size: 20 \| Trainer(s): One A manager's ability to recognize an employee's accomplishments is linked to the measurement of an employee's success. Managers and supervisors will learn a system to collect and document performance in specific, behavioral terms. more>>>

	Leadership Mastery Three-day program \| Maximum class size: 14 \| Trainer(s): Two This intensive three-day program uses a hands-on, "real-world" business simulation to develop core interpersonal skills. more>>>

	Leadership Mastery Simulation One day program \| Maximum class size: 14 \| Trainer(s): Two more>>>

	Leadership for Law Enforcement One-day program \| Maximum class size: 20 \| Trainer(s): Two This customized course for law enforcement supervisors provides the leadership skills needed to deal with the unknown in highly charged public situations and emergencies. more>>>

	Manager as Mentor & Coach (Three-day) Three-day program \| Maximum class size: 20 \| Trainer(s): Two Listening, observing, instructing and feedback are critical to the supportive role of coach or mentor. Managers will understand the coaching model, apply the skills that support it, then practice delivering the appropriate feedback for a situation. more>>>

	Manager as Mentor & Coach (Two-day) Two-day program \| Maximum class size: 20 \| Trainer(s): Two Listening, observing, instructing and feedback are critical to the supportive role of coach or mentor. Managers will understand the coaching model, apply the skills that support it, then practice delivering the appropriate feedback for a situation. more>>>

	Managing Behavior Styles (One-day) One-day program \| Maximum class size: 20 \| Trainer(s): Two Learn behavior styles and utilize them to develop working relationships that are collaborative and create common ground. more>>>

	Managing Behavior Styles (Two-day) Two-day program \| Maximum class size: 20 \| Trainer(s): Two Learn behavior styles and utilize them to develop working relationships that are collaborative and create common ground. more>>>

	Powerful Presentation Skills Two-day program \| Maximum class size: 12 \| Trainer(s): Two Successful presentations are more than the verbal delivery of information. They include observation and listening, and the ability to think on one's feet to meet the needs of an audience. Participants will learn to present information with confidence and respond to the particular needs of any audience. more>>>

	Professional Presence One-day program \| Maximum class size: 12 \| Trainer(s): One This program evaluates participant communication skills. Participants will be assessed on the delivery of communications, which will include measuring the effectiveness of voice mail and e-mail messages used in specific situations. more>>>

	Respect First: Workplace Harassment Prevention (Managers/Supervisors) One-half-day program \| Maximum class size: 25 \| Trainer(s): Two This program provides clear-cut instruction to managers and supervisors for deal more>>>

	Self-Management: The Use of Time One-day program \| Maximum class size: 20 \| Trainer(s): One Managing a workload begins with knowing what's important versus what's urgent, both in personal values and in tasks. This session teaches participants to set meaningful goals, break those goals into tasks, and to prioritize tasks into balanced workloads and more satisfying days. more>>>

	Team Communication Skills (One-day) One-day program \| Maximum class size: 15 \| Trainer(s): Two Both intact and developing teams often suffer from a lack of communication and trust. This highly interactive program teaches how teams develop, how trust is earned and lost and how team consensus and effective decision making builds strong, exciting results. more>>>

	Team Communication Skills (Two-day) Two-day program \| Maximum class size: 15 \| Trainer(s): Two Both intact and developing teams often suffer from a lack of communication and trust. This highly interactive program teaches how teams develop, how trust is earned and lost and how team consensus and effective decision making builds strong, exciting results. more>>>