Business Correspondence

Overview

Many communication tools expand the reach of any message. This click-and-send functionality increases an organization's need for effective writing skills that deliver the intended message.

Today's workforce faces many communication challenges and opportunities. Organizations require business formality and professional presentations. Effective communication demands planning and editing to ensure the message will be received by the intended audience. Yet the speed of click-and-send technology and the informality of some collaboration tools often encourage some workers to take a relaxed approach. Business e-mails and documentation get sent without review or editing.

Individuals will receive practical solutions to common writing situations. We'll present professional writing standards for developing successful presentations, reports and letters. This workshop enables workers to become editors of their own writing. Participants will learn to express themselves using accepted business formats and gain confidence through practice.


Program Outcomes

·Employees gain confidence in their personal "writing voice."
·Employee's writing conforms to acceptable professional standards.
·Perform research projects, compile and synthesize raw data into effective reports and presentations.
·Generate ideas, create drafts, then edit writing projects.
·Format and organize information effectively and consistently.

Current Challenges

·Writing does not meet acceptable professional standards.
·Informal text messaging shortcuts find their way into business writing.
·Specific writing assignments such as reports, evaluations and memos are difficult for employees to write.
·Employees are unable to edit their own work.
·Employees have trouble with basic English concepts.
·Employees lack confidence in their ability to write effectively.
·Correspondence to current and potential customers reaches them with errors or lack of clarity.

Recommended Approach

·One-day program
·One trainer(s)
·Maximum class size: 18

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Standard Facilitator Package includes:
·One Facilitator Guide with timed agenda
·Media Disk - Power Point of training sides, review copy of workbook and handouts